Lead, ITSM UORM
Published date: 2026/11/07
- Location: Bengaluru, Karnataka, India
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Lead, ITSM UORM
Standard Chartered Bank
Bengaluru, Karnataka
Apply on LinkedIn
12 hours agoFull–time
Role Responsibilities
Strategy
Responsible for defining and operating a control environment for people, process and technology that enables the IT Service Management domain to reduce operational and cyber security risk to a level within the Group's risk appetite while satisfying control objectives defined in relevant Group policies and external regulations.
This role will partner closely with Enterprise Technology, the Global Head of IT Service Management, Enterprise Technology Risk Control, GSC, CISO, CISRO, Group Operational Risk and Group Internal Audit and will be required to manage all aspects of initiatives emanating from same for this domain. Additional responsibilities include oversight of the Risk Framework/Processes owned by the domain, Proactive Controls Assessment, Issue Management, Audit and Regulatory Inspection Facilitation and other related tasks.
The exceptional candidate will also endeavour to understand the larger business context within which TTO operates and advocate for technical solutions that help the business meet its strategic objectives.
Business
This role reports to the Global Head of Risk and Control, Enterprise Technology. Primary role is focused on executing the domain strategy as well as supporting the larger environment agenda of Enterprise Technology and TTO.
• Work with partners across CISRO, CISO, GOR and TTO to ensure technology risk management practice is understood and consistently implemented in Integration Services
• Partner with CISRO, CISO, TTO COO and GOR to ensure that technology risk management continues to evolve as a practice in the Bank
Processes
This role is responsible for the 1st line R&C oversight of all IT Service Management processes through assisting the GPO with design, implementation and periodic assessment of the relevant control environment.
• Ensure controls are appropriately embedded in the TPU through oversight of the control standards and design function for processes owned by IT Service Management
• Drive adoption of best practices, technology standards and methodologies
• Ensure that processes operated by IT Service Management are compliant with relevant policies and standards and documented appropriately
People and Talent
Lead, ITSM UORM
Standard Chartered Bank
Bengaluru, Karnataka
Apply on LinkedIn
12 hours agoFull–time
Role Responsibilities
Strategy
Responsible for defining and operating a control environment for people, process and technology that enables the IT Service Management domain to reduce operational and cyber security risk to a level within the Group's risk appetite while satisfying control objectives defined in relevant Group policies and external regulations.
This role will partner closely with Enterprise Technology, the Global Head of IT Service Management, Enterprise Technology Risk Control, GSC, CISO, CISRO, Group Operational Risk and Group Internal Audit and will be required to manage all aspects of initiatives emanating from same for this domain. Additional responsibilities include oversight of the Risk Framework/Processes owned by the domain, Proactive Controls Assessment, Issue Management, Audit and Regulatory Inspection Facilitation and other related tasks.
The exceptional candidate will also endeavour to understand the larger business context within which TTO operates and advocate for technical solutions that help the business meet its strategic objectives.
Business
This role reports to the Global Head of Risk and Control, Enterprise Technology. Primary role is focused on executing the domain strategy as well as supporting the larger environment agenda of Enterprise Technology and TTO.
• Work with partners across CISRO, CISO, GOR and TTO to ensure technology risk management practice is understood and consistently implemented in Integration Services
• Partner with CISRO, CISO, TTO COO and GOR to ensure that technology risk management continues to evolve as a practice in the Bank
Processes
This role is responsible for the 1st line R&C oversight of all IT Service Management processes through assisting the GPO with design, implementation and periodic assessment of the relevant control environment.
• Ensure controls are appropriately embedded in the TPU through oversight of the control standards and design function for processes owned by IT Service Management
• Drive adoption of best practices, technology standards and methodologies
• Ensure that processes operated by IT Service Management are compliant with relevant policies and standards and documented appropriately
People and Talent
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