Lead Consultant Specialist/ Wealth & Personal Banking IT

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of IT Service Owner.

In this role, you will:
• Prioritising effort on supporting high priority Live Customer impacting incidents over ‘backlog items’.
• Working with global support/platform teams helping to coordinate service restoration and avoidance of outages.
• Supporting the team with the transition of services into live environments using the License to Operate (LTO) framework.
• Ensuring that Service Operability requirements are given appropriate focus throughout the development and operations lifecycle.
• Ensuring that the team is adequately resourced and trained to successfully support the Live service/s as per Business requirements.
• Working with the Product Owner to ensure that technical debt is addressed through prioritisation of the backlog/work stack items.
• Applying Service Management to ensure the service meets defined Service Level Agreements, operates within the agreed Service Management framework, IT capabilities and costs.
• Working collaboratively within the Global Service Management team to define, implement& operate a global standard Service Management model.
• Ensuring incidents & problems are effectively managed, responded to and accurately documented within reporting systems, and that implementation of corrective and/or preventative action is coordinated.
• Ensuring the team have the ability to support their own services in Live through completion of Non-Functional Requirements expectations
• Ensuring teams adhere to Incident, Problem and Change Management processes
• Ensuring retrospectives are conducted following high priority incidents and as required
• Attending the ‘Regular - Application Management – stand-up Meeting’ if called to discuss recent/live production incidents, and manage actions arising from the meeting through to completion.
• Attending ‘Change Review Board’ to discuss upcoming changes