Lead Commercial Loan Servicing Representative

About this role:

Wells Fargo is seeking a Lead Commercial Loan Servicing Representative...

In this role, you will:
• Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects
• Research, respond to and resolve complex inquiries
• Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
• Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit
• Support loan trading and assignments
• Prioritize work and provide day to day work leadership and mentorship to the support team
• Lead or contribute to customer issue resolutions that require coordination amongst various teams
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications, US:
• 6+ years of Syndication Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications, International:
• Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Business and accounting Skills
• Excellent English comprehension, written and verbal communication skills, and interpersonal skills
• Good problem solving and analytical skills & ability to accurately process high volumes of work within established deadlines
• Strong Organizations skills - detail oriented
• Sound risk management mindset and good understanding of compliance
• Proficient in MS Office especially MS Excel, Macros
• Amenable to work on US shift: 7:30 Pm to 4: 30 AM
Desired Qualifications:
• Knowledge on Syndicated Loan Accounting
• Quick learner
• Highly motivated individual who is able to work well independently and in a team environment.
• Ability to prioritize tasks and swiftly move between different queues and process the volumes.
• Ability to multitask to accomplish tasks and meet deadlines effectively
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship
• Flexibility to stretch to accomplish projects timely.
• Knowledge in Syndtrak application will be added advantage
Job Expectations:
• Prior experience in Loan IQ is mandatory
• Experience handling Syndication Agency servicing ac
We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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