Lead Cloud Support Administrator

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.


Opportunity:

The role Lead Capacity Engineer is to analyze and recommend adequate capacity within the IT environment to meet Service Levels and other performance requirements as part of a cloud ops organization.

This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.


You are great at:


Effectively interacts with required stakeholders and functional groups.
Strong verbal and written communication skills.
Build Technical and functional knowledge by having partnered with the SME/consultants.
Work independently to meet deliveries in terms of targeted timelines.
Should be able to do the necessary automation required for building the automated capacity framework.
Collaboration and communication skills to work with US tech leads to obtain potential growth detail and meet the business requirements.
Able to use and decipher key information from Capacity Management tool for effective monitoring/trending of IT Infrastructure components to measure and evaluate performance and resource utilization.
Able to design, interpret & deliver Performance and Capacity Reports
Able to continually monitor IT resource usage and promptly identify performance OR capacity issues and report it to management.
Assess Incidents/Problems and make appropriate capacity IT changes to improve Services performance.
Perform or recommend tuning activities that enable optimized use of existing IT resources and minimize costs.
Able to keep an eye on the thresholds set at a component level and recommend key changes to manage capacity proactively.
Recommend adequate capacity within the IT environment to meet Service Levels and other performance requirements, taking in to account daily, weekly and seasonal variations in capacity demands.
Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through development of proactive monitoring and alerting.
Participate in training and information sharing activities.

What it takes:


Working experience with Linux systems.
Deep understanding of system resources (CPU / Memory / Disk / Network) and its parameters.
Experience on RDBMS, preferably Oracle Servers.
Experience on Application servers (Apache / Tomcat / Containers).
Knowledge on cloud infrastructure; Google, AWS and PaaS technologies such as Cloud Foundry, Kubernetes, Bosh a plus.
Experience with automation tools like Ansible.
Experience with at least one scripting languages such shell, perl, python, etc…
Deep expertise in Monitoring distributed systems application architectures and the ability to correlate environment conditions and metrics to application events.
Experience with monitoring tools such as OBM / SiteScope / Zabbix / NewRelic.
Strong understanding of ITIL principles, certification is a plus.
Proven problem solving and analytical ability.
Excellent organizational/time management skills.
A proven record of being able to work independently and collaboratively.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.