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Lead-Business Operations

Published date: 2024/01/10
  • Location: Mumbai, Maharashtra, India
Lead operations of the portfolio and product. Own the customer service cohort covering contact center, social media, Email, WhatsApp and bank branches.

Roles & Responsibilities:

The role holder will be:
Accountable for all the RUN operations pertaining to product and business functions. Regular tracking of JIRA tickets and work with the developer team to resolve all the open issues within agreed TAT. Ensure constant monitoring and improvement of customer service parameter. Products are...
Company Name: IDFC FIRST Bank

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