Lead Analyst

Job Description:

Overview

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

Technology Infrastructure Services (TIS) Hoisting, part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, TI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. TI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world.

Job Description

The individual will be responsible for event, incident, request, change, Problem, Vulnerability and System currency maintaining stability and security of the Global Cloud service.

Responsibilities
• Provide a single point of contact for proactive support of the underlying virtual infrastructure
• Utilize correlated data sources with predictive analytics to ensure maximum operational uptime and adherence to SLOs and SLAs
• Provide seamless integration and collaboration with enterprise service providers, with specialist knowledge in operating within virtualized infrastructure
• Focus on service stability, securing and event automation for operational efficiencies

Requirements

Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)

Certifications, If Any: VMWare Certifications like VCP, VSAN, Cloud Certifications.

Experience Range: 8 to 12 years

Foundational skills:
• Experience & Strong knowledge in VMWare & OpenStack technologies (VMWare Vsphere, vCentre, ESXi, vSAN, NSX-T vRealize LogInsigt, VRealize Network Insight, vROPS, vRA, vRO , OCI, SANScreen, CloudForms)
• Knowledge of performance management and thin provisioning management
• Storage experience of enterprise storage solutions: vSAN, vVOLs, EMC xtremeIO VMAX, VNX, HP 3Par, NetApp Filer, OnTap Edge
• Knowledge of operating systems (Windows or Linux)
• Inter-personal skills
• Communication skills

Desired skills:
• Good knowledge on VMware stack ( ESXi, vSAN, vROPS )
• Software Defined Network technologies (NSX-T), Firewalls, LoadBalancing
• Knowledge with Automation Scripting- Atrium Orchestrator, Python, PowerCLI
• Knowledge of x86 server hardware platforms
• Operational Process & Routines: Strong adherence to operating controls, risk management, process review and creation, documentation and collaborative knowledge sharing

Work Timings: Rotational Shift (06:30 a.m. to 10:30 p.m.)

Job Location: Chennai/Gurugram / Mumbai