L1/L2 Support Retail Banking

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Job Duties & responsibilities :-

Branches follow up for EOD operations at bank level

Provide support to branches that are facing issues before start of EOD like Unposted / Unbalanced transactions.

Execution of Finacle EOD-BOD process in production environment with the knowledge of back-end table / field level details.

Reporting of EOD-BOD issues, analysis & resolution, coordinating with other teams.

Set up, maintenance, and review of the batch jobs and running batch jobs, especially on Loans and interest related batch jobs.

Generation of EOD-BOD Reports & Batch job reports (Failure and Success).

Performing all handoffs from Finacle to any interface systems.

Product Fatal error analysis. Trouble shooting knowledge on application debug logs.

Keep track of Application Services and their server utilization. On performance / storage stability.

Logging call with Service Providers for Product related batch failure & coordinate till the issues are fixed permanently.

Any chance you’d be interested in learning more? If so, I would be happy to share more details and/or jump on a call sometime and If not, please refer it to your friends. Thanks, and Have a wonderful day :)

With Regards