Key Account Manager
Published date: 2024/01/10
- Location: Navi Mumbai, Maharashtra, India
Full Job Description
End to end management and handholding of designated clients.
Be the first point of contact with Banks, designated clients, and internal stakeholders.
End to end handling of new clients including requirement collation, coordination with Banks, and internal teams i.e. Technology &TechOps till the client go live.
To handle and resolve customer complaints. Manage troubleshoot, give effective solutions, provide information & reports, and improve customer satisfaction.
Proactively generate business leads from banks & existing clients.
Nurture Account management clients to be Key Account.
Coordinate with internal teams and follow up to ensure that appropriate actions were taken on customers' requests.
Identify urgent situations and escalate issues appropriately.
Job Types: Full-time, Regular / Permanent
Salary: Up to ₹450,000.00 per year
Benefits:
Health insurance
Day range:
Monday to Friday
Shift:
Morning shift
Travel requirement:
Up to 20% travel
Ability to commute/relocate:
Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
Client Management: 1 year (Preferred)
Fintech: 1 year (Preferred)
Language:
Marathi (Preferred)
End to end management and handholding of designated clients.
Be the first point of contact with Banks, designated clients, and internal stakeholders.
End to end handling of new clients including requirement collation, coordination with Banks, and internal teams i.e. Technology &TechOps till the client go live.
To handle and resolve customer complaints. Manage troubleshoot, give effective solutions, provide information & reports, and improve customer satisfaction.
Proactively generate business leads from banks & existing clients.
Nurture Account management clients to be Key Account.
Coordinate with internal teams and follow up to ensure that appropriate actions were taken on customers' requests.
Identify urgent situations and escalate issues appropriately.
Job Types: Full-time, Regular / Permanent
Salary: Up to ₹450,000.00 per year
Benefits:
Health insurance
Day range:
Monday to Friday
Shift:
Morning shift
Travel requirement:
Up to 20% travel
Ability to commute/relocate:
Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
Client Management: 1 year (Preferred)
Fintech: 1 year (Preferred)
Language:
Marathi (Preferred)
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