Key Account Manager

Job Description

Location- Prabhadevi, Mumbai (WFO)- look for candidates from nearby only.

Experience- 2+ years

Relevant experience- 2 years is required

Budget- 3 LPA-7 LPA (Can be extended if the candidate is good)

Notice period- Immediate to 30 days (max)

Interview process- R1- HR Discussion (Online) + R2- Client round (F2F) + R3- HR Discussion (F2F).

First interview will be online, rest two will be F2F in office).

Mandatory skills needed:

1. Candidate needs to have excellent communication skills as they will be handling international clients.

2. Candidate needs to be from technical background having a good understanding of Web Development.

Position name: Key Account Manager for web development projects.

Job Description:

Develop and manage client portfolio

Monitor and manage project timelines

Review and present business proposal with client at all levels of management.

improve customer experience through product support, and handle customer complaints and requests

Provide Technical and Product Support

Setting up and conducting calls and meetings with clients Internationally.

Scoping projects in consultation with clients and the development team and creating approach notes and estimates/proposals.

Building credibility with client and being a trusted advisor

Closing the project - billing once the production cycle is complete.

Maintaining documentation - estimates/invoices.

Client on-boarding: NDAs, Agreements.

Client Relationship Management and regular check-ins to ensure health of the relationship.

Requirements:

Highly organized and ability to multi-task

Self-driven and proactive nature

Excellent communication and interpersonal skills

Good knowledge of customer service practices

Possess marketing skills

Experience in documentation

Passion for service & strive for result.

Skills:

Bachelor’s degree. Specialization in Communications or Marketing will be added advantage

Work experience of at least 2 years

Proficient in handling technology and software’s such as MS Office, Internet Technologies

Technical and ability to learn software programs

Excellent communication skills

Excellent command over spoken and written English