Jumio Technical Support

Role Purpose: Jumio is seeking a driven Technical Support professional looking to join our Jumio Technical Support team, based in Jaipur, INDIA. As an individual contributor, reporting to the Manager, you will get the chance to work within an international startup as part of a great team where each and every member’s opinion matters. We have offices in Palo Alto, London, Montreal, Vienna, Singapore, Linz, Jaipur and Udaipur.

Role Value:

You should be proactive, high-energy, motivated, an excellent communicator, confident and detail-oriented. You have a commitment to excellence and a desire to delight customers. You have a desire to learn how to solve problems and know the importance of making the right decisions.

Responsibilities:
• Take ownership of common customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Provides prompt and accurate feedback to customers.
• Oversee and manage open support tickets to ensure ongoing customer communication.
• Follows standardised procedures for proper escalation of unresolved issues to the Second Level Support team.
• Help in resolving escalated customer complaints.
• Develop customer relationships through professional interactions.
• Actively contribute to both Jumio’s internal and external (customer) knowledge base.

Must Have:

The one who has knowledge about Mobile applications like Android and iOS. Who knows the basics about Http methods like GET, POST, REST etc.

Experience and Qualifications:
• Minimum Two (2) years’ experience in a technical support role preferred.
• Excellent written and verbal communication and interpersonal skills.
• Fluent in Spanish and English. (Other languages a plus)
• Good troubleshooting and problem-solving skills with a strong analytical/QA
• Knowledge of mobile technologies (Android / iOS)
• Knowledge of Web technologies (e.g. REST, JSON, JavaScript, HTML, CSS, Java, jQuery, Angular JS, HTTPS) is a plus.
• Ability to multi-task and work in a fast-paced environment.
• Excellent analytical, quality and conceptual skills.
• Enjoy working in a multicultural and geographically diverse organisation.
• Available for standby hours when required.
• Comfortable with Night shift