Jr Customer Service Executive
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Job Family Descriptor
Provide Tier-2 support to the Transport and to the FO team
Open TAC cases with vendors & follow up (interlock with Eng. & SQM) - real time
Network level diversion in contingency
Network security and User Management
Transmission equipment ORT (Operational Readiness Testing) for any new equipment being added to the network and for network growth and resiliency projects.
Perform software upgrade and patch application
Maintenance and support on the transmission equipment servers
Provide SOW for PE activities and support during activity
Provide training to the Internal and External teams
SYNC and DCN management for CORE network
Broad outline of the Role
versed with technologies like SDH, DWDM and Ethernet
of handling Layer-2 escalations
communications skills (verbal, writing, presenting).
Management
Player and Motivator
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Network Security, Testing, Operations Manager, Project Manager, Security, Technology, Operations, Customer Service
Provide Tier-2 support to the Transport and to the FO team
Open TAC cases with vendors & follow up (interlock with Eng. & SQM) - real time
Network level diversion in contingency
Network security and User Management
Transmission equipment ORT (Operational Readiness Testing) for any new equipment being added to the network and for network growth and resiliency projects.
Perform software upgrade and patch application
Maintenance and support on the transmission equipment servers
Provide SOW for PE activities and support during activity
Provide training to the Internal and External teams
SYNC and DCN management for CORE network
Broad outline of the Role
versed with technologies like SDH, DWDM and Ethernet
of handling Layer-2 escalations
communications skills (verbal, writing, presenting).
Management
Player and Motivator
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Network Security, Testing, Operations Manager, Project Manager, Security, Technology, Operations, Customer Service
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