JC Home Delivery Lead
Published date: 2026/11/08
- Location: Surat, Gujarat, India
Job Responsibilities
:
1
Responsible for Jio Home Delivery (JHD) in JC Operation
2
Manage and supervise various outbound channels to ensure high service
levels for JHD customers
3
Recruit, train & deploy outbound direct sales agents in JC area as
per the given target
4
Monitor refresher training on JHD process and product knowledge to
agents
5
Drive Lead Acceptance & Lead Delivery on day to today basis
6
Ensure JC Level Master Configurations on JHD platform - Agents,
Stores, PIN Codes, Products
7
JC territory planning to ensure 100% manning coverage
8
Supervise and manage General Trade & Own Store promoters (xDSS) for
Home Delivery
9
Propose improvements to ensure augmented customer experience
10
Monitor and gather competition/industry plan, initiatives, policies
and best practices
• Education Requirement :
Graduate in any discipline / (MBA or equivalent preferred)
• Experience Requirement :
Graduate: 4-8 Years / MBA: Min
2-6 years
• Skills & Competencies :
1
Knowledge of managing , supervising direct sales teams of min 8-10
people
2
Knowledge of product and market
3
Knowledge of Direct Sales Practices
4
Team Recruitment Skills
5
Target orientation
6
:
1
Responsible for Jio Home Delivery (JHD) in JC Operation
2
Manage and supervise various outbound channels to ensure high service
levels for JHD customers
3
Recruit, train & deploy outbound direct sales agents in JC area as
per the given target
4
Monitor refresher training on JHD process and product knowledge to
agents
5
Drive Lead Acceptance & Lead Delivery on day to today basis
6
Ensure JC Level Master Configurations on JHD platform - Agents,
Stores, PIN Codes, Products
7
JC territory planning to ensure 100% manning coverage
8
Supervise and manage General Trade & Own Store promoters (xDSS) for
Home Delivery
9
Propose improvements to ensure augmented customer experience
10
Monitor and gather competition/industry plan, initiatives, policies
and best practices
• Education Requirement :
Graduate in any discipline / (MBA or equivalent preferred)
• Experience Requirement :
Graduate: 4-8 Years / MBA: Min
2-6 years
• Skills & Competencies :
1
Knowledge of managing , supervising direct sales teams of min 8-10
people
2
Knowledge of product and market
3
Knowledge of Direct Sales Practices
4
Team Recruitment Skills
5
Target orientation
6
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