Java Support

Immediate Joiners Only (Max 90 Days)

Job Title : Java Support

Req. Experience : 5+ years

CTC : 13.9 LPA

Multiple Job Locations : Pune & Chennai

Job Responsibilities:
• Incident Resolution - Review and resolve the Incidents arising from
• Operation Command Center Alerts
• Alerts from Enterprise Monitoring Operations (EM Operations).
• OMNIBUS and Splunk Alerts
• Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
• Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues]
• Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
• Traffic Routing – perform traffic routing in support of infrastructure maintenance
• Perform Root Cause Analysis in detail for High severity Incidents – and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
• Supporting the UAT testing by the Product team and Regional customer support team.
• Configuring application/artifacts and supporting the new customer onboarding to the platform.
• Testing the newly on boarded customer’s file processing and reports delivery
• Raise new change tickets and arrange for approvals, including CAB approvals
• Review and approve change tickets.
• Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution stepsvvvd
• Work with customers on ad-hoc queries
• Work with Development / Testing team for defect analysis (with Production simulated data)
• Build automation scripts that reduce the number of Incidents and/or improves processes followed
• Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
• Participate / Initiate in War Room calls that impacts application availability or has a customer impact.

Tools Used:
• Remedy – Ticketing Tool
• Rally (For Story and Bug Tracking)
• Splunk and Dynatrace for Monitoring
• WinScp (file movement/ validation)
• Cyberark/Putty
• Toad – Querying Tool for DB