IVR Developer

Interested candidates can Call/WhatsApp resume to schedule interview:

Ph./WhatsApp: +91 - 8920660587

Email: varsha@isontechnologies.com

Job Description

· 4 to 8+ years of IVR development experience ideally using Avaya Orchestration Designer or Avaya Dialog Designer. other

· Knowledge of Avaya Aura Experience Portal (AAEP) or Voice Portal Management System (VPMS).

· Develop, test and deploy IVR applications. Basic SQL skills and data analysis skills.

· Knowledge of Avaya Technologies like Avaya Application Enablement Services (AES), Avaya Communication Manager (CM) with SIP experience, CM6.3 is preferred System Integration knowledge and experience with Sessions manager, SIP trunking and Toll-free number setup.

· Must have an understanding of coding design and documentation protocol.

· Knowledge of database design and network architecture pertaining to IVR, CTI

· Develop and modify Speech IVR applications using Orchestration designer.

· Work with basic Java and J2EE technology with basic understanding of Application Servers such as Weblogic, Tomcat, Apache and WSebsphere.

· Advanced Problem solving skills to assess design alternatives and perform trade offs to determine designs or functionality that best meet customer needs.

· Expert in troubleshooting and problem solving skills to resolve production incidents quickly or to develop quick IVR workarounds.

· Coordinates resolution of highly complex software development issues that arise in production environments.

· Responsible for multiple applications with an ability to works on several projects simultaneously.

Minimum Requirement

a) Bachelors or Masters Degree in a Technical discipline, preferable in B.tech, M.tech, BCA and MCA.

b) Minimum 4+ years experience of having worked IVR Development.

c) Ability to work team of internal and external resources.

d) Excellent Verbal and Written communication skills