Italian Language Expert
Published date: 2024/01/10
- Location: Gurugram , Haryana, India
Job Description
Responsibilities
• Understanding the products and services provided by the company.
• Supporting the customer through an email ticketing system, social media and phone calls.
• Resolving customer complaints and queries. Providing detailed information to customers.
• Maintaining records of each phone call for future reference. Providing the new employees with training sessions for enhancing their skills.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Translation from Italian to English
• Content Review
Requirements
• 1 year of experience working as a Customer Support Executive or a similar position in the Customer Service department.
• Good verbal and written communication skills. (Language)
• Good problem-solving abilities.
• A customer-oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Outstanding interpersonal and organizational skills.
• Excellent phone etiquette and active listening abilities.
• A quick learner and exceptional ability to make decisions
Responsibilities
• Understanding the products and services provided by the company.
• Supporting the customer through an email ticketing system, social media and phone calls.
• Resolving customer complaints and queries. Providing detailed information to customers.
• Maintaining records of each phone call for future reference. Providing the new employees with training sessions for enhancing their skills.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Translation from Italian to English
• Content Review
Requirements
• 1 year of experience working as a Customer Support Executive or a similar position in the Customer Service department.
• Good verbal and written communication skills. (Language)
• Good problem-solving abilities.
• A customer-oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Outstanding interpersonal and organizational skills.
• Excellent phone etiquette and active listening abilities.
• A quick learner and exceptional ability to make decisions
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