IT Support Technician III
Published date: 2026/11/07
- Location: Bengaluru, Karnataka, India
Description:
What Part Will You Play
Maintains the functionality and efficiency of computer and user objects in active directory while maintaining correct Organizational Units (OU).
Unlocks team member accounts, when necessary.
Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation.
Maintains an image for hardware set-up. Ensures thin client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc.
Sets-up and configures appropriate hardware and software for new team members as primary specialists.
Responds to moderately complex technical issues surrounding desktop/laptop hardware (e.g. preliminary troubleshoot equipment to resolve issue, replacement of peripheral equipment where issue cannot be resolved) and Microsoft Operating Systems and/or installed software (e.g. basic software corruption) and follows through to appropriate resolution, with consideration given to creating a repeatable process and eliminating repeat problems.
Begins to service issues related to Android/iOS mobile devices and Mac OS operating systems.
Delivers replacement equipment, as needed.
Assists with projects by completing assigned tasks to ensure deadlines are met.
Assists with adherence to technology policies and compliance with all security controls.
Minimum Qualifications:
High School Diploma or Equivalent
Mac iOS/OSx experience
Windows 8/10/11
Typically Minimum 2 Years Relevant Exp
Experience providing technical support to end users on various devices, operating systems and peripherals Experience in an Enterprise IT group preferred
Preferred Qualifications:
Desired Skills & Capabilities:
Skills / Knowledge - Has
What Part Will You Play
Maintains the functionality and efficiency of computer and user objects in active directory while maintaining correct Organizational Units (OU).
Unlocks team member accounts, when necessary.
Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation.
Maintains an image for hardware set-up. Ensures thin client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc.
Sets-up and configures appropriate hardware and software for new team members as primary specialists.
Responds to moderately complex technical issues surrounding desktop/laptop hardware (e.g. preliminary troubleshoot equipment to resolve issue, replacement of peripheral equipment where issue cannot be resolved) and Microsoft Operating Systems and/or installed software (e.g. basic software corruption) and follows through to appropriate resolution, with consideration given to creating a repeatable process and eliminating repeat problems.
Begins to service issues related to Android/iOS mobile devices and Mac OS operating systems.
Delivers replacement equipment, as needed.
Assists with projects by completing assigned tasks to ensure deadlines are met.
Assists with adherence to technology policies and compliance with all security controls.
Minimum Qualifications:
High School Diploma or Equivalent
Mac iOS/OSx experience
Windows 8/10/11
Typically Minimum 2 Years Relevant Exp
Experience providing technical support to end users on various devices, operating systems and peripherals Experience in an Enterprise IT group preferred
Preferred Qualifications:
Desired Skills & Capabilities:
Skills / Knowledge - Has
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