IT Support Technician

ICF is a $1.5 billion global consulting firm and digital service provider, and ICF Next is its creative agency and technology arm. Recently recognized by AdAge as an Agency Standout, ICF Next is go-to shop for brand storytelling, loyalty, technology and public relations. Our clients range from some impressive consumer brands to federally funded programs that make a difference in people s lives.

Bangalore is our global delivery service hub, where an energetic and high-performing team is driving fast growth. Growth translates to opportunities for our employees, who start contributing to projects on day one. Competitive benefits, professional development, and strong leadership create a business culture where everyone can thrive at work.

ICF s IT Support Specialists provide analysis and technical support for a global user base. The role is primarily office based with flexibility to work from home on occasion.

You will be a part of our global support team and work Sunday to Thursday to support users on our busy helpdesk.

Flexibility to cover occasional evening and Friday/Saturday shifts and project work is required (Shifts may be adjusted based on business needs)

Previous helpdesk support experience in a corporate environment is preferred. Knowledge of audio-visual equipment would be advantageous. Experience with Microsoft365 technologies advantageous; including Azure, Intune and/or Purview.

Physical handling and movement of stock will be a key part of the role.

Exp Range 4-5 yrsKey Responsibilities:

Answer incoming support calls by telephone, and managing response to the ticketing queue

Provide end-user software and hardware troubleshooting and support

Support for audio/visual systems and rooms

Maintain current knowledge of relevant technologies

Participate in special projects, as required

Collaborates with internal IT teams to identify and resolve technical issues

Understanding of Active Directory and Exchange Online

Stock Management and handling of equipment

Preferred Skills/Experience:

Experience with Microsoft technologies, ideally including Azure, Intune and/or Purview.

Professional experience troubleshooting Microsoft Windows

Professional experience troubleshooting Apple Devices

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

Bangalore, India (II76)