IT Service Desk
Published date: 2024/01/10
- Location: Gurugram, Haryana, India
Location: Bangalore, Gurgoan
Responsibilities
· Provide technical assistance and support for incoming queries and issues related to computer systems, networks, software, and hardware
· Maintain daily performance of computer systems
· Assist with training other staff members on diagnosing and resolving problems; continuously improve training methodology
· Help write, edit and revising training manuals for new and updated software and hardware
· Respond to and monitoring alerts and resolving or escalating as appropriate
· Diagnose system errors and other issues
· Run reports to analyze common complaints and problems
· Install or change software to fix issues
· Perform security vulnerability scans and run associated reports when directed
· Assist with infrastructure project related tasks as needed
Competencies
· Professional level verbal, written, and time management skills
· Ability to “switch gears” from one project to another efficiently
· Microsoft Office 365 expertise
· General knowledge of information security
· Good customer service and communication skills
· Ability to take direction and learn on the job to further enhance skills
Requirements
· BE in Computer Science Engineering or equivalent
· 4+ years in an IT support role
· Intermediate Windows and OS X knowledge
· Ability to diagnose and fix problems quickly and efficiently
· Experience with mobile device integration to Exchange via ActiveSync
· Solid understanding of Active Directory strategies and deployments, including daily management tasks and group policy
· No travel required but must be available for shift work
Responsibilities
· Provide technical assistance and support for incoming queries and issues related to computer systems, networks, software, and hardware
· Maintain daily performance of computer systems
· Assist with training other staff members on diagnosing and resolving problems; continuously improve training methodology
· Help write, edit and revising training manuals for new and updated software and hardware
· Respond to and monitoring alerts and resolving or escalating as appropriate
· Diagnose system errors and other issues
· Run reports to analyze common complaints and problems
· Install or change software to fix issues
· Perform security vulnerability scans and run associated reports when directed
· Assist with infrastructure project related tasks as needed
Competencies
· Professional level verbal, written, and time management skills
· Ability to “switch gears” from one project to another efficiently
· Microsoft Office 365 expertise
· General knowledge of information security
· Good customer service and communication skills
· Ability to take direction and learn on the job to further enhance skills
Requirements
· BE in Computer Science Engineering or equivalent
· 4+ years in an IT support role
· Intermediate Windows and OS X knowledge
· Ability to diagnose and fix problems quickly and efficiently
· Experience with mobile device integration to Exchange via ActiveSync
· Solid understanding of Active Directory strategies and deployments, including daily management tasks and group policy
· No travel required but must be available for shift work
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