IT Infrastructure Specialist
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Job Description Job Profile: IT Service Desk Manager Working knowledge in IT Service Desk Operations for 8+ Years of Experience. The IT Service Desk Operations Manager would need to have at least 6-8 years of experience. This Candidate will be involved in delivering and supporting IT Service Desk / Remote Desk Operations for Bank, requires someone who has expertise in support and co-ordination with Application, Business & IT Internal team. The IT Service Desk Manager provides operational support and participates in the development and implementation of operational procedures and standards. INDUSTRY Information & Technology CORE COMPETENCY IT Service Delivery Position Key Accountabilities • Incident Management • Problem Management • Coordination activities • Stakeholder Management • Vendor Management Job Description • Manage IT Support and operations • Manage and Troubleshoot issues • Co-ordinating with Various teams including Business and applications teams for IT requirements • Deliver results and achieve SLA/KPI performance by focusing on effective cross functional team working • Technical discussion with Teams. • Report preparation on demand basis • Team management • Stakeholder management • Vendor Management & Reviews POSITION SPECIFICATIONS (Qualifications And Specific Experience) • Excellent knowledge in IT including End User Systems • Excellent verbal and written communication skills • Ability to think and work in an organized and effective manner in an environment with rapidly shifting, and sometimes contradictory, demands and priorities. • Degree holder
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