Inviting Applications for Voice process
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Customer Service - International Voice process
In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities:
• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and advance product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications:
• Non tech graduates are eligible
• Fluent in English & Hindi
Preferred qualifications:
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)
Shifts: Flexible to work in any shifts (24*7
Customer Service - International Voice process
In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities:
• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and advance product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications:
• Non tech graduates are eligible
• Fluent in English & Hindi
Preferred qualifications:
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)
Shifts: Flexible to work in any shifts (24*7
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