International Voice Process - Customer Support Associate

Hi Dear Applicant,

Golden opportunity for freshers and experienced.

TOP MNC hiring freshers and Experienced for International company

Fresher salary upto 18K Take Home / for Experienced depends on last drawn salary.

FRESHERS GRADUATE or UNDERGRADUATES openings is only for BANGALORE location and WALKIN DRIVE

NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY.
• * NOTE : HIRING FRESHERS ONLY FOR BANGALORE and HYDERABAD LOCATION FOR WALKIN INTERVIEW**

To apply contact below HR

HR Leena @ 9008404707 { Call or Watsapp }

Email ID: leena@thejobfactory.co.in

What would you do

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.

The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.

The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.

The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.

They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

What are we looking for

Ability to work well in a team
Adaptable and flexible
Agility for quick learning
Collaboration and interpersonal skills
Written and verbal communication

Roles and Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your own team and your direct supervisor
In this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervised
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts

Eligibility :
• Grad or undergraduate fresher with good skills and fluency in English.
• Should be flexible with rotational shifts.
• 5 days of working 2 Days Off.
• Should have Minimum 1Year of experience in International Voice Process or Non Voice Process in Chat support

FRESHERS GRADUATE openings is only for BANGALORE LOCATION / WALKIN DRIVE

To apply contact below HR

HR Leena @ 9008404707 { Call or Watsapp }

Email ID: leena@thejobfactory.co.in
• ***PLEASE DO REFER YOUR FRIENDS