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International Voice Process - Customer Support

Published date: 2024/01/10
  • Location: Hyderabad, Telangana , India
Openings for FreshersQualification - Graduate or UndergraduateFresher or Experience can apply5 days working, 2 days rotational offRotational ShiftSalary - 23k to 26k THManage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on those needs.Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customerinteractions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers Required skills:Good typing Speed.Good Communication Skill.Basic Computer SkillsDiscipline, Positive Attitude & Punctuality
Company Name: Black And White Business Solutions

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