International voice process

Customer Service International Voice Process
• Provide customer support and resolve customer queries on call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Should be quick learner and self-motivated.
• Applicants must possess a high school diploma, a second-year pre-university certificate (2nd PUC), or hold a recognized three-year diploma from an accredited institution. Graduates from diverse academic backgrounds are welcome to submit their applications

Core Competencies
• Pleasant, professional, and courteous personality.
• Excellent Problem Solving and Customer Service Skills
• Ability to think creatively and should have positive attitude.
• Strong analytical & Interpersonal skills.

Interview details

i. HR Round

ii. Assessment

iii. Op's Round

iv. Versant

Salary

Fresher- 3 LPA

Experience- 3.5 LPA

Qualification

i. 12th / Diploma / Graduation

Benefits:

i. Transport: Free transportation with door to door pick up and drop facility round the clock.

ii. Life Insurance and Medical Insurance.

iii. Night Shift Allowance + Incentives

Role: Customer Success Associate

Industry: BPO / Call Centre

Functional Area Customer: Success, Service & Operations

Role Category: Customer Success

Employment Type: Full Time

HR Recruiter Name: Himadri Bhuyan

HR Contact Number: 8638146206