International Voice Process

We are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers.

We are the fastest growing brand in 'brand strength' and rated amongst the top 7 IT services brands globally, a Gold Winner at ITSMA Marketing Excellence Awards'22, included in Bloomberg 2023 Gender-Equality Index for the fourth year in a row, and have been recognized as the 'Most Preferred Workplace'.

The Role

Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our billing-industry client in the US.

Your responsibilities will include:
• Resolving device issues using troubleshooting techniques and providing clear and concise information.
• Reviewing account information and answering questions about billing or services.

Ideal Profile
• You have at least 1 year of experience ideally in E-commerce within the Telecommunications industry or International voice experience in Customer service (Billing) [Basic Technical & Sales]
• Experience within would be a strong advantage.
• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast-paced environments
• Understanding of Billing (understanding of recurring bills, billing cycle changes, due date, prorate charges, auto-pay & surcharges, service charges, and taxes)
• Experience resolving customer issues, billing, and/or handling product Q&A.
• Interest in learning new technologies.
• Experience promoting and/or selling products and services.
• Demonstrated communication skills.
• The clarity in thought process (able to articulate thoughts)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 24*7 environment (rotational shifts/5 Days a week).
• Customer-centric & logical thinking & need to be enough spontaneous
• Ensure timely & professional responses to all queries.

What's on Offer?
• Work alongside & learn from best in class talent
• Opportunity within a company with a solid track record of performance
• Join a market leader within Telecommunications
• Cab Facility both ways [Pick up and drop within Transport radius]
• Immense Growth Opportunities