INTERNATIONAL VOICE PROCESS

JOB DESCRIPTION

WLS VOICE: PUNE

Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.

Roles and Responsibilities:

· Resolving device issues using troubleshooting techniques and providing clear and concise information.

· Reviewing account information and answering questions about billing or services.

Desired Candidate Profile: International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred freshers. (Graduate)

· In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)

· Experience resolving customer issues, billing, and/or handling product Q&A.

· Interest in learning new technologies.

· Experience promoting and/or selling products and services.

· Demonstrated communication skills.

· The clarity in thought process (Able to articulate his/ her thought)

· Ability to handle tough situations with customers.

· Strong ability to multitask and take fast decisions independently.

· Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

· Customer Centric & Logical Thinking & Need to be Enough Spontaneous

· Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

· Cab Facility both ways [ Pick up and drop within Transport radius]

· Immense Growth Opportunities

Interested candidates can share their updated resumes to pp00960082@Techmahindra.com or WhatsApp: +91-XXXXXXXXXX - Prajoli Pawar

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹390,000.00 per year

Benefits:

Health insurance
Provident Fund
Schedule:

Night shift
Rotational shift
Supplemental pay types:

Overtime pay
Performance bonus
Ability to commute/relocate:

Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work (Preferred)
2 years (Preferred)
Language:

English (Preferred)
Speak with the employer
+91 +91-XXXXXXXXXX