International Voice Process
Published date: 2024/01/10
- Location: Chennai, Tamil Nadu, India
Need candidates with Fluent English Work from officeOrganization will provide daily and weekly incentive, Working days Mon-Fri, Saturday and Sunday fixed offShift time Evening 6:30pm to Morning 4:30 Am, Reporting timing 6:15pm Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/servicesFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsMinimum Requirement:Good Communication SkillsGood Problem-solving skills over the callHigh energy level
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