International Technical Voice Process
Published date: 2024/01/10
- Location: Chennai, Tamil Nadu, India
Job Description:
We are seeking a highly motivated and customer-focused Tech Voice Process Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to customers via phone, ensuring exceptional service and problem resolution.We are seeking a highly motivated and customer-focused Tech Voice Process Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to customers via phone ensuring exceptional service and problem resolution.
Key Responsibilities:
Handle inbound and outbound calls from customers seeking technical assistance.
Diagnose and troubleshoot technical issues
Provide step-by-step guidance and solutions to resolve technical problems.
Escalate complex issues to the appropriate teams when necessary.
Maintain accurate and detailed records of customer interactions and resolutions.
Stay up-to-date with product knowledge and technology trends.
Meet and exceed performance targets for customer satisfaction and issue resolution.
Collaborate with cross-functional teams to improve processes and customer experience.
Qualifications:
High school diploma or equivalent; Bachelor's degree in a related field is a plus.
Proven experience in a tech voice process or technical support role.
Strong communication skills with a clear and pleasant phone manner.
Excellent problem-solving and troubleshooting abilities.
Ability to work in a fast-paced environment and handle multiple tasks.
Exceptional customer service skills and a customer-centric mindset.
Job Types: Full-time, Permanent, Fresher
Salary: ₹17,700.00 - ₹23,000.00 per month
Benefits:
• Commuter assistance
• Life insurance
• Provident Fund
Schedule:
• Monday to Friday
• Rotational shift
• Weekend availability
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Application Deadline: 19/10/2023
We are seeking a highly motivated and customer-focused Tech Voice Process Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to customers via phone, ensuring exceptional service and problem resolution.We are seeking a highly motivated and customer-focused Tech Voice Process Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to customers via phone ensuring exceptional service and problem resolution.
Key Responsibilities:
Handle inbound and outbound calls from customers seeking technical assistance.
Diagnose and troubleshoot technical issues
Provide step-by-step guidance and solutions to resolve technical problems.
Escalate complex issues to the appropriate teams when necessary.
Maintain accurate and detailed records of customer interactions and resolutions.
Stay up-to-date with product knowledge and technology trends.
Meet and exceed performance targets for customer satisfaction and issue resolution.
Collaborate with cross-functional teams to improve processes and customer experience.
Qualifications:
High school diploma or equivalent; Bachelor's degree in a related field is a plus.
Proven experience in a tech voice process or technical support role.
Strong communication skills with a clear and pleasant phone manner.
Excellent problem-solving and troubleshooting abilities.
Ability to work in a fast-paced environment and handle multiple tasks.
Exceptional customer service skills and a customer-centric mindset.
Job Types: Full-time, Permanent, Fresher
Salary: ₹17,700.00 - ₹23,000.00 per month
Benefits:
• Commuter assistance
• Life insurance
• Provident Fund
Schedule:
• Monday to Friday
• Rotational shift
• Weekend availability
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Application Deadline: 19/10/2023
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