International Inbound Sales

Dear Candidate,

Hiring for International Inbound Sales Process

Minimum Experience of 1year

In International voice process of Sales/ customer service + Upselling

Location - Noida 135

Work from office
Both Sides Cabs Facility Available

Shifts - US Shift (Rotational Shifts)

5days rotational shifts, 2 days rotational offs

Package -Up to 36K in hand, 40K CTC + INCENTIVES

Requirements:
• Excellent Communication skills
• Previous CSR experience or experience in sales.

Responsibilities:
• Provides expedient and accurate customer service to all client customers.
• Addresses customer concerns, queries, issues, complaints and/or places sales orders and product information requests.
• Provides top-quality customer service to all customers of the account/program.
• When necessary, escalates complex customer interactions to the appropriate party as designated and identified for each issue, specially when these issues, concerns, complaints and queries are beyond one's jurisdiction and scope of knowledge.
• Attends to customer queries, concerns, and issues regarding services and/or sales orders and submits accurate data/reports on customer queries/sales orders.
• Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition, and increase the client's competitive advantage over the other key players in the industry.
• Interacts with a team of CSR's and supports the Team Leader in all initiatives aimed at driving individual and team performance and attaining individual/team goals