International Customer Support Bpo Process

US Real Estate & Ecommerce product Sales Excellent English communication is a must requirement. Night Shift. Experience: 2+ Years Location: Bhubaneswar, Odisha Job type: Full time, WORK FROM OFFICE Minimum 2 year of corporate experience required. Minimum 2 years of International calling experience required. Excellent English communication is a must Responsibilities - Maintain an updated knowledge of the organization's products, services, and customer service policies - Identifying customer needs. - Forwarding and escalating inquiries to relevant individuals and departments. - Contacting customers to give them accurate feedback on the progress of their inquiries. - Provide a simple and clear explanation to customer questions and check for customer understanding and acceptance - Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits - Updating customer information as required. - Maintaining confidentiality of information. - Establish and maintain good rapport with customers by using positive language and anticipating their needs - Performing other duties as the need arises. Job Types: Full-time, Permanent Salary: From ₹20,000.00 per month Benefits: - Paid sick time - Paid time off Schedule: - Night shift - US shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Bhubaneswar, Khordha - 751031, Odisha: Reliably commute or planning to relocate before starting work (required) Education: - Higher Secondary(12th Pass) (preferred) Experience: - total work: 2 years (preferred) - Customer service: 2 years (preferred) Language: - English (required) - Hindi (preferred) Speak with the employer +91 9853223385 Expected Start Date: 01/09/2023