International Customer Service
Published date: 2026/11/10
- Location: Mumbai, Maharashtra, India
One Source Atreus (OSA) has established itself as a renowned name in the HR realm by providing wide range of recruitment and selection services to diverse companies.
The Role
Your Responsibilities will include:
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
• Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.
• Ensuring the correctness of customer data and manage any data cleansing activities.
• Continually testing and refining campaigns to gain insight and maximize usage and uptake.
• Providing support on any requests or issues pertaining to CRM.
Ideal Profile
Skills Required:
• You have at least 1 year experience within a CRM Manager, Customer Service or Tele sales role, ideally within the telecommunications industry.
• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard
• You are adaptable and thrive in changing environments
What's on Offer?
• Attractive Salary & Benefits
• Leadership Role
• Opportunity to make a positive impact
The Role
Your Responsibilities will include:
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
• Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.
• Ensuring the correctness of customer data and manage any data cleansing activities.
• Continually testing and refining campaigns to gain insight and maximize usage and uptake.
• Providing support on any requests or issues pertaining to CRM.
Ideal Profile
Skills Required:
• You have at least 1 year experience within a CRM Manager, Customer Service or Tele sales role, ideally within the telecommunications industry.
• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard
• You are adaptable and thrive in changing environments
What's on Offer?
• Attractive Salary & Benefits
• Leadership Role
• Opportunity to make a positive impact
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