international Customer Care Executive

Greetings from Smart Call Center Solution PVT LTD

We are an International BPO company .We have an urgent requirement of "Freshers as well as Experienced" with excellent communication skills in English for our International lead generation/ sales process (voice).

POSITIONS-CUSTOMER CARE EXECUTIVE,CUSTOMER SERVICE OR SUPPORT,SENIOR CCE,TEAM LEADER Location: Shakespeare Sarani (Kolkata) landmark birla planetarium

Walk in Interview

Onsite job

US process

night shift (9:30 PM to 6.30AM)

(10:00PM to 7:00AM)

Salary for freshers: 10k upto 15k+incentives

Salary for experienced (1 year minimum): 15k upto 25k+incentives

Key Responsibilities:

.Provide accurate information about the product and services to customer

.Ensure customer satisfaction by addressing customer concern and offering appropriate solutions

.collaborate with other team member to improve customer service processes and procedures.

. Stay up-to-date with product knowledge, company policies, and industry trends

Qualification and Skills:

.12th pass

.Previous experienced in an international customer service role is preferred minimum

.Excellent verbal and written communication skills in English

.Strong problem-solving and decision- making abilities.

.Ability to handle stressful situation and difficult customers with professionalism and empathy

.Attention to details and accuracy in data entry and customer documentation

Please apply here: vivek.p.m@sccpl.net

or

Contact HR VIVEK-8910063939

Job Type: Full-time

Salary: ₹10,000.00 - ₹25,000.00 per month

Schedule:
• Night shift

Supplemental pay types:
• Performance bonus

Ability to commute/relocate:
• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• Customer service (Required)
• Cold calling (Preferred)
• total work (Required)

Language:
• Hindi (Preferred)
• English (Required)

Shift availability:
• Night Shift (Required)

Speak with the employer
+91 8910063939