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International BPO Voice Process

Published date: 2024/01/10
  • Location: Banglore, India
• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:
• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level

(Ref:www.freshersworld.com,freshersworld
Company Name: Black And White Business Solutions

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