International BPO recruiting for Voice process

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the United States, Australia, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India and China. For more information, visit www.sutherlandglobal.com.

Location : Coch
n
Salary : Best in the indus
ry
Positions available : Consul
ant
Shift timing : Night

ift

We are looking for the following positions and the skill sets indicated alo
• de:
• *a) Technical Support Con

ltants*
Engineers / Graduates / Three year Diploma Holders with knowledge in
Hardware
Fundamentals, Operating Systems and Networking; an aptitude for troubleshooting of Desktops / Palmtops

aptops.
• cription*
• Responsible for answering customer calls regarding technical issues and abide by the pre
• ibed norms
• Re
• al of virus
• Installation o
• indows & MAC
• Configuration of comp
• r peripherals
• Candidate with a flair for computer troubleshooting and an aptitude for
• stomer Support
• Operating Systems;
• dows 9x, 2K, XP
• Basic Hardware & N
• rking knowledge
• *b) Customer

rvice Consu
• ts*
• Description*
• Involves
• dling emails /Chat.
• Involves res
• ing customer queries
• Involves updating customers on latest information
• a product or service
• Should be patient enough to handle any

nd of custom
• ueries.
• Requirements*
• Any Graduate/ 10+2+3 C
• ificate Holder (Fresher)
• Any Graduate / Under graduate holding minimum of 6months of Internatio
• BPO experience.(Tenured)
• Willing t
• ork US shifts (Rotational)
• Excellent oral and written
• munication skills (English)
• Keyboarding
• ll (WPM – 30) Accuracy (85%)
• Must be able to join immediatel
• work location would be Cochin
• Prior experience with an international
• O would be an added advantage.
• Willing to rel

ate to Cochin, if a n
• eralite
• Communication S
• ls:*
• Verbal: Fluent in English
• Wri
• n: Good written skills in English.
• An aptitude for custome

service and Computertr
• leshooting
• Terms and Conditions* :
• Must be able to Join i
• diately as the requirement is urgent.
• Should be
• ling to work night shifts (Rotational)
• Free cab facility with pick up and drop for all nig
• shifts (within t

nsportation boundar
• Location: Cochin

Job Ty

Full-time
• lary: ₹12,000.00 per

nth

Ed
• tion:
• Bachelor's (Requ
ired)

Location:
• Kochi, Kerala (Required