International BPO process
Published date: 2026/11/06
- Location: Punjab, India
Job description
WORK FROM OFFICE
LOCATION -MOHALI AND CHANDIGARH
A customer support representatives primary objective is to understand the customer’s problem and troubleshoot it with an optimal and effective solution.
Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Some highlights of their functions are:
• A customer support team’s underlying focus is on problem solving in the short term.
• Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
• Customer support is measured by factors like speed and quality of help received.
• Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.
Please share your resume lavi.dabas@in.experis.com
Education
UG :Graduation Not Required
Freshers are also welcome
WORK FROM OFFICE
LOCATION -MOHALI AND CHANDIGARH
A customer support representatives primary objective is to understand the customer’s problem and troubleshoot it with an optimal and effective solution.
Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Some highlights of their functions are:
• A customer support team’s underlying focus is on problem solving in the short term.
• Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
• Customer support is measured by factors like speed and quality of help received.
• Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.
Please share your resume lavi.dabas@in.experis.com
Education
UG :Graduation Not Required
Freshers are also welcome
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