INTERNATIONAL BPO HIRING
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Role: Associate/Sr. Associate -(NonTechnical)
Timings: UK/Europe Type (Permanent)
Industry: BPO / ITES
Work Mode: Work from office
Functional Area: ITES / BPO / Operations / Customer Service / Telecalling
Process: Voice
Key Skills: Customer Relations Customer Service Customer Management Customer oriented Customer service advisor Customer Care
Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
Establish long-lasting trusting connections by communicating professionally and empathetically with the clients
Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
Meet call handling quotas and individual and team sales targets
Gather and analyse client data to identify possible products or services to recommend to management
Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
Follow communication protocols, rules, and policies
Timings: UK/Europe Type (Permanent)
Industry: BPO / ITES
Work Mode: Work from office
Functional Area: ITES / BPO / Operations / Customer Service / Telecalling
Process: Voice
Key Skills: Customer Relations Customer Service Customer Management Customer oriented Customer service advisor Customer Care
Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
Establish long-lasting trusting connections by communicating professionally and empathetically with the clients
Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
Meet call handling quotas and individual and team sales targets
Gather and analyse client data to identify possible products or services to recommend to management
Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
Follow communication protocols, rules, and policies
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