international BPO Experience

Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.

Roles and Responsibilities:

 Resolving device issues using troubleshooting techniques and providing clear and concise information.

 Reviewing account information and answering questions about billing or services.

Desired Candidate Profile: Minimum 1 year of international voice experience in Customer service (Billing) [ Basic

Technical & Sales] candidates are Preferred.

 In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay &

Surcharges, Service charges, and taxes)

 Experience resolving customer issues, billing, and/or handling product Q&A.

 Interest in learning new technologies.

 Experience promoting and/or selling products and services.

 Demonstrated communication skills.

 The clarity in thought process (Able to articulate his/ her thought)

 Ability to handle tough situations with customers.

 Strong ability to multitask and take fast decisions independently.

 Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

 Customer Centric & Logical Thinking & Need to be Enough Spontaneous

 Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

 Cab Facility both ways [ Pick up and drop within Transport radius]

 Incentives

 PF/Medical Insurance

 Loyalty bonus

 Immense Growth Opportunities

Interview Rounds:

1st Level - UAT / Operations

2nd Level - Versant [ Need to score 60 and above