international BPO Experience
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.
Roles and Responsibilities:
Resolving device issues using troubleshooting techniques and providing clear and concise information.
Reviewing account information and answering questions about billing or services.
Desired Candidate Profile: Minimum 1 year of international voice experience in Customer service (Billing) [ Basic
Technical & Sales] candidates are Preferred.
In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay &
Surcharges, Service charges, and taxes)
Experience resolving customer issues, billing, and/or handling product Q&A.
Interest in learning new technologies.
Experience promoting and/or selling products and services.
Demonstrated communication skills.
The clarity in thought process (Able to articulate his/ her thought)
Ability to handle tough situations with customers.
Strong ability to multitask and take fast decisions independently.
Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
Cab Facility both ways [ Pick up and drop within Transport radius]
Incentives
PF/Medical Insurance
Loyalty bonus
Immense Growth Opportunities
Interview Rounds:
1st Level - UAT / Operations
2nd Level - Versant [ Need to score 60 and above
Roles and Responsibilities:
Resolving device issues using troubleshooting techniques and providing clear and concise information.
Reviewing account information and answering questions about billing or services.
Desired Candidate Profile: Minimum 1 year of international voice experience in Customer service (Billing) [ Basic
Technical & Sales] candidates are Preferred.
In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay &
Surcharges, Service charges, and taxes)
Experience resolving customer issues, billing, and/or handling product Q&A.
Interest in learning new technologies.
Experience promoting and/or selling products and services.
Demonstrated communication skills.
The clarity in thought process (Able to articulate his/ her thought)
Ability to handle tough situations with customers.
Strong ability to multitask and take fast decisions independently.
Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
Cab Facility both ways [ Pick up and drop within Transport radius]
Incentives
PF/Medical Insurance
Loyalty bonus
Immense Growth Opportunities
Interview Rounds:
1st Level - UAT / Operations
2nd Level - Versant [ Need to score 60 and above
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