International BPO Executive

Mandatory Condition for Applying-

Joining Period must be more than 10 Days

Process: Customer service or Tele sales

Position Title: Associate Sales Consultants

Reports to: Team Leader

Function: Operations

Location: Gurgaon, Haryana, India

Applicant Eligibility: Graduates/Post-Graduates/MBA (Preferred) with 0-4 year of experience in BPO can apply for a better salary & Future.

Job Description

· JOB DESCRIPTION

· POSITION – Associate - Customer Delight

· ROLE – Individual Contributor

· DIVISION/VERTICAL – Customer Success

· LANGUAGE REQUIRED – English + Hindi/Tamil/Kannada/Spanish

· WORK LOCATION – Suncity Success Tower, Sector 65, Gurugram

· WORKDAYS – 6 days’ Work from Office (Rotational Week-offs)

· SHIFT TIMINGS – 08:00 am to 08 pm

· QUALIFICATION – Any Graduate

· SALARY PACKAGE – 3.8 – 4 LPA (including a 6% variable)

· NOTICE PERIOD – Immediate Joiners only

· RESPONSIBILITIES

· Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.

· Contribute ideas to resolve customer problems to improve productivity.

· Maintain and update customer documentation as needed.

· Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

· Actively listen to the concerns with a Solution Oriented approach.

· Manage transactions over CRM. KEY REQUIREMENTS

· Must have 0 - 3 years of experience required in any Technical Support Process or

role i.e., Customer Service, preferably with an IT Consulting or training company.

· Active Listener.

· Must be proficient in any of the above-mentioned languages along with English.

· TAT oriented approach.

· Good working knowledge with Microsoft Excel or Microsoft Suite.

· Excellent communication and interpersonal skills.

· PERKS & BENEFITS

· Performance Linked Incentives

· OT Benefits

· Flexible Working Hour

· Medical Benefits

· Upskilling the feeling

· Exciting work culture