International BPO Customer Service

We are seeking a highly motivated and customer-centric individual to join our client as a Customer Service Representative in our international BPO division.

Position: Customer Service Representative

Location: Gurugram

Shift:Rotational shifts (including evenings, nights, weekends)

What’s in it for You

Two way cabs ( in the hiring zone).

Earn incentives right from the training days ( T&C)

Unlimited incentives.

Responsibilities:

- Handle inbound customer inquiries via phone in a professional and courteous manner

- Provide exceptional customer service by understanding and addressing customer needs and concerns

- Resolve customer complaints and escalate issues as necessary to ensure prompt resolution

- Effectively navigate computer systems to accurately input and retrieve customer information

- Collaborate with team members and other departments to resolve customer queries and ensure a seamless customer experience

- Maintain a high level of product knowledge to effectively assist customers with their inquiries

- Meet or exceed individual and team performance targets and metrics

Requirements:

- Excellent verbal and written communication skills in English

- Min 1 year as a customer service experience, in an international BPO environment

- Strong problem-solving skills and ability to think quickly on your feet

- Ability to multitask and effectively manage time in a fast-paced environment

- Flexibility to work rotational shifts, including evenings, nights, and weekends

- Proficiency in computer systems and ability to learn new software applications quickly

- Positive attitude, strong work ethic, and a passion for delivering outstanding customer service

Preferred Qualifications:

- Under grads can apply too.

Join the dynamic team and make a difference in the lives of our customers around the globe. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and advancement within the organization.

To apply, please submit your resume and outlining your relevant

Brainwires Consultant’s is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from individuals of all backgrounds and experiences.

Job Type: Full-time

Salary: ₹26,000.00 - ₹28,000.00 per month

Benefits:
• Food provided
• Health insurance

Schedule:
• Night shift
• Rotational shift
• US shift

Supplemental pay types:
• Commission pay
• Performance bonus

Application Question(s):
• Do You have 1 year of International call center experience

Speak with the employer
+91 9920012220
Expected Start Date: 22/06/2023