International Bpo
Published date: 2024/01/10
- Location: India
US/UK Customer Support
NCR, Delhi
Fulltime Job with one of the India's biggest company
Voice Process - Call Centre & BPO Jobs in Chennai or Work from home
JOB PROFILE:
Customer support or Tech Support.
Answer calls, chats & mails with an approach to deliver positive customer satisfaction
Focus on First Call/ chat resolution & accurate research initiation
Maintain internal & client defined quality on calls/ chats/mails
Understands and contributes positively in meeting client SLAs & targets
Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
Take complete ownership of self-learning & development
Deal with a wide range of potential information & database.
Qualification :
Any Degree / Diploma.
No of Positions : 100+
Salary Package:
Depends on Experience
Benefits:
• Cell phone reimbursement
Schedule:
• Day shift
• Evening shift
• Morning shift
• Night shift
Supplemental Pay:
• Overtime pay
• Performance bonus
• Shift allowance
Ability to commute/relocate:
• Noida,
Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (required)
Language:
• English (required)
Speak with the employer
• 91
• 91
-XXXXXXXXXX
NCR, Delhi
Fulltime Job with one of the India's biggest company
Voice Process - Call Centre & BPO Jobs in Chennai or Work from home
JOB PROFILE:
Customer support or Tech Support.
Answer calls, chats & mails with an approach to deliver positive customer satisfaction
Focus on First Call/ chat resolution & accurate research initiation
Maintain internal & client defined quality on calls/ chats/mails
Understands and contributes positively in meeting client SLAs & targets
Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
Take complete ownership of self-learning & development
Deal with a wide range of potential information & database.
Qualification :
Any Degree / Diploma.
No of Positions : 100+
Salary Package:
Depends on Experience
Benefits:
• Cell phone reimbursement
Schedule:
• Day shift
• Evening shift
• Morning shift
• Night shift
Supplemental Pay:
• Overtime pay
• Performance bonus
• Shift allowance
Ability to commute/relocate:
• Noida,
Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (required)
Language:
• English (required)
Speak with the employer
• 91
• 91
-XXXXXXXXXX
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