International BPO
Published date: 2024/01/10
- Location: Bangalore, Karnataka, India
"MEGA DRIVE" ON 25TH NOVEMBER FRIDAY
WALKIN CANDIDATES : BANGALORE
QUALIFICATION : FRESHER / EXPERIENCE BOTH ARE WELCOME
PROCESS: INTERNATIONAL VOICE SUPPORT
Excellent Communication in English - Any Graduates / Under Graduates can also wakin for this drive. share your resumes
Connects and communicates with clients using a phone, recommending appropriate solutions based on the client’s description of their issue and their own diagnosis
• Requires excellent verbal and written skills to greet clients and clarify services being rendered
• Probing and discovering clients’ needs and understand client view point
• Provides scope of client issue(s), services to be performed, and any applicable information regarding the client and repair
• Handle complaints and objections effectively should try to resolve the same without escalation
• Maintains high levels of professionalism, courtesy and service throughout all client interactions
• Quickly and accurately performing multi-tasks like talking, listening, documenting information, seeking information and problem solving
• Handling client information with integrity and sensitivity
• Documents all client interactions in a customer relationship management system
SKILLS REQUIRED
• Strong written and verbal communication English skills.
• Typing Skills: 30 WPM w/90% accuracy
• Basic understanding of the components of a computer and peripherals
• **Any undergraduate, graduate, post graduate & diploma (Diploma or degree, preferably in either computing or electrical engineering, and/or equivalent industry experience) ***
• Total Experience - 0-2 years of experience. Previous experience in the customer service or call center is preferential
• Should be above the age of 18 years
PREFERRED QUALIFICATIONS
• 1+ years of experience troubleshooting and diagnosing Microsoft operating system issues
• 1+ years of experience troubleshooting and diagnosing Apple/Android operating system issues
• 1+ years of experience with troubleshooting and diagnosing mobile devices and their operating platforms (Android, iOS, Windows Phone/RT)
• 1+ Years of experience utilizing home theater systems and gaming consoles
• 1+ years of experience in a retail environment
Job Type: Fresher
Salary: ₹19,000.00 - ₹24,000.00 per month
Schedule:
• Flexible shift
Supplemental pay types:
• Quarterly bonus
• Shift allowance
Ability to commute/relocate:
• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Preferred)
Language:
• English (Preferred)
Speak with the employer
+91 9742882274
Expected Start Date: 25/11/2022
WALKIN CANDIDATES : BANGALORE
QUALIFICATION : FRESHER / EXPERIENCE BOTH ARE WELCOME
PROCESS: INTERNATIONAL VOICE SUPPORT
Excellent Communication in English - Any Graduates / Under Graduates can also wakin for this drive. share your resumes
Connects and communicates with clients using a phone, recommending appropriate solutions based on the client’s description of their issue and their own diagnosis
• Requires excellent verbal and written skills to greet clients and clarify services being rendered
• Probing and discovering clients’ needs and understand client view point
• Provides scope of client issue(s), services to be performed, and any applicable information regarding the client and repair
• Handle complaints and objections effectively should try to resolve the same without escalation
• Maintains high levels of professionalism, courtesy and service throughout all client interactions
• Quickly and accurately performing multi-tasks like talking, listening, documenting information, seeking information and problem solving
• Handling client information with integrity and sensitivity
• Documents all client interactions in a customer relationship management system
SKILLS REQUIRED
• Strong written and verbal communication English skills.
• Typing Skills: 30 WPM w/90% accuracy
• Basic understanding of the components of a computer and peripherals
• **Any undergraduate, graduate, post graduate & diploma (Diploma or degree, preferably in either computing or electrical engineering, and/or equivalent industry experience) ***
• Total Experience - 0-2 years of experience. Previous experience in the customer service or call center is preferential
• Should be above the age of 18 years
PREFERRED QUALIFICATIONS
• 1+ years of experience troubleshooting and diagnosing Microsoft operating system issues
• 1+ years of experience troubleshooting and diagnosing Apple/Android operating system issues
• 1+ years of experience with troubleshooting and diagnosing mobile devices and their operating platforms (Android, iOS, Windows Phone/RT)
• 1+ Years of experience utilizing home theater systems and gaming consoles
• 1+ years of experience in a retail environment
Job Type: Fresher
Salary: ₹19,000.00 - ₹24,000.00 per month
Schedule:
• Flexible shift
Supplemental pay types:
• Quarterly bonus
• Shift allowance
Ability to commute/relocate:
• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Preferred)
Language:
• English (Preferred)
Speak with the employer
+91 9742882274
Expected Start Date: 25/11/2022
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