International BPO

"MEGA DRIVE" ON 25TH NOVEMBER FRIDAY WALKIN CANDIDATES : BANGALORE QUALIFICATION : FRESHER / EXPERIENCE BOTH ARE WELCOME PROCESS: INTERNATIONAL VOICE SUPPORT Excellent Communication in English - Any Graduates / Under Graduates can also wakin for this drive. share your resumes Connects and communicates with clients using a phone, recommending appropriate solutions based on the client’s description of their issue and their own diagnosis • Requires excellent verbal and written skills to greet clients and clarify services being rendered • Probing and discovering clients’ needs and understand client view point • Provides scope of client issue(s), services to be performed, and any applicable information regarding the client and repair • Handle complaints and objections effectively should try to resolve the same without escalation • Maintains high levels of professionalism, courtesy and service throughout all client interactions • Quickly and accurately performing multi-tasks like talking, listening, documenting information, seeking information and problem solving • Handling client information with integrity and sensitivity • Documents all client interactions in a customer relationship management system SKILLS REQUIRED • Strong written and verbal communication English skills. • Typing Skills: 30 WPM w/90% accuracy • Basic understanding of the components of a computer and peripherals • \*\*Any undergraduate, graduate, post graduate & diploma (Diploma or degree, preferably in either computing or electrical engineering, and/or equivalent industry experience) \*\*\* • Total Experience - 0-2 years of experience. Previous experience in the customer service or call center is preferential • Should be above the age of 18 years PREFERRED QUALIFICATIONS • 1+ years of experience troubleshooting and diagnosing Microsoft operating system issues • 1+ years of experience troubleshooting and diagnosing Apple/Android operating system issues • 1+ years of experience with troubleshooting and diagnosing mobile devices and their operating platforms (Android, iOS, Windows Phone/RT) • 1+ Years of experience utilizing home theater systems and gaming consoles • 1+ years of experience in a retail environment Job Type: Fresher Salary: ₹19,000.00 - ₹24,000.00 per month Schedule: • Flexible shift Supplemental pay types: • Quarterly bonus • Shift allowance Ability to commute/relocate: • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: • total work: 1 year (Preferred) Language: • English (Preferred) Speak with the employer +91____##### Expected Start Date: 25/11/2022