International Bpo
Published date: 2026/11/08
- Location: Gurugram , Har, India
WORK FROM OFFICELOCATION -GurgaonA customer support representatives primary objective is to understand the customer's problem and troubleshoot it with an optimal and effective solution.Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Some highlights of their functions are:
• A customer support team's underlying focus is on problem solving in the short term.
• Support roles generally fall under conflict resolution responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
• Customer support is measured by factors like speed and quality of help received.
• Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.
Job Type: Full-timeSalary: INR14,387.00 - INR30,022.00 per monthJob Types: Full-time, Part-time, Regular / Permanent, Contractual / Temporary, FresherSalary: INR18,025.00 - INR30,464.00 per monthSchedule:
• Day shift
• Evening shift
• Flexible shift
• Morning shift
• Night shift
• Rotational shift
Expected Start Date: 02/05/2022
• A customer support team's underlying focus is on problem solving in the short term.
• Support roles generally fall under conflict resolution responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
• Customer support is measured by factors like speed and quality of help received.
• Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.
Job Type: Full-timeSalary: INR14,387.00 - INR30,022.00 per monthJob Types: Full-time, Part-time, Regular / Permanent, Contractual / Temporary, FresherSalary: INR18,025.00 - INR30,464.00 per monthSchedule:
• Day shift
• Evening shift
• Flexible shift
• Morning shift
• Night shift
• Rotational shift
Expected Start Date: 02/05/2022
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