International BPO
Published date: 2026/11/08
- Location: Bangalore, Karnataka, India
Responsibilities • Manage large amounts of inbound and outbound calls in a timely manner • Follow communication “scripts” when handling different topics • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Seize opportunities to upsell products when they arise • Build sustainable relationships and engage customers by taking the extra mile • Keep records of all conversations in our call center database in a comprehensible way • Frequently attend educational seminars to improve knowledge and performance level • Meet personal/team qualitative and quantitative targets Requirements and skills • Previous experience in a customer support role • Track record of over-achieving quota • Strong phone and verbal communication skills along with active listening • Familiarity with CRM systems and practices • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively • High school degree Job Type: Full-time Salary: ₹25,000.00 - ₹35,000.00 per month Schedule: • Night shift Ability to commute/relocate: • Bengaluru, Bengaluru - 560094, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: • total work: 1 year (Preferred) Language: • English (Preferred) Speak with the employer +91 7019203494
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