Intermediate Representative, HR Service Delivery

This is the experienced level role serving as the front line for HR related client support.

The employee performs a full range of customer service representative assignments and relying on precedence and established standard operating procedures to make decisions.
Interacts with clients via telephone, email or web chat for intake of client inquiries and requests. Provides assistance on use of HR systems & tools,,, Employee Self Service, Manager Direct Access, MyCareer, MyPerformance MyLearning etc. Responds to inquiries related to HR products,,, benefits, payroll, pensions, retirement savings etc. Guides clients on execution of complex HR transactions or requests, completion of forms or documentation. No management responsibilities and no direct reports. Secondary education (high school diploma or equivalent) or equivalent work experience required. Bachelor's preferred.

2 to 3 years of experience in an HR customer contact center or a customer service position with focus on reviewing and updating client records, interpreting policies or procedures, responding to and/or resolving client inquiries in person or via electronic mail, phone or paper.

Excellent interpersonal communication skills, demonstrated ability to multi-task and meet deadlines, detail oriented internal customer service focused, a team player and be able to collaborate and cooperate well with others.
Strong PC skills, with working knowledge of Microsoft Office, PeopleSoft, Taleo, Saba or SuccessFactors. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work.
We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work.
We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums