Insurance Associate Metlife

Skills Technical Skills
Good computer navigation skills
Good keyboarding speed
Good knowledge of complete Ms Office suite
Process Specific Skills

Knowledge about the Insurance industry in US
Knowledge about US Culture
Knowledge of Insurance principles.
Soft skills (Minimum)

Proficiency in English language both written and verbal skills
Communication skills - should be able to read, interpret business documents.
Analytical and interpersonal skills
Escalate issues if required
Data gathering ability/ Eye for detail
Team work/ Managing Self / Adaptability
Ability to work successfully in production driven environment
Adaptability to change
Ability to work on routine/standardized transactions
Soft Skills (Desired)

Self disciplined and result oriented
Ability to multi task
Ability to work effectively as part of a team
Basic Function
A Structured Settlement is a unique financial arrangement, involving periodic and lump sum payments, that a claimant accepts to resolve a personal injury tort claim or to settle a statutory payment obligation
Essential Functions
Analyze, validate and process transactions as per Desktop procedures (L3 & L4).
Analyze and research all discrepancies.
Investigate and resolve outstanding items.
Perform mid-month, month-end and quarter-end activities as per documented desktop procedures.
Ensure that the assigned targets are met in accordance with SLA and Internal standards.
Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence.
Ensure adherence to established attendance schedules.
Any other essential function that may occur from time to time as directed by the Assistant Manager.