Inside Sales Representative

Role:

Provision of customer care and Back office support for the sales task force.

Act as technical support, advise on and processing of B2B-end customers within the meaning

of customer-oriented services

Duties and Responsibilities:

The job holder performs the following tasks independently and at his/her own responsibility, adhering to the statutory conditions and the company’s requirements:

· Design, implement and ensure an efficient order procedure, fostering an excellent and customer care system

· preparing offers for the customer’s needs.

· Offer follow up with customers via telephone and record the same in CRM.

· order tracking as well as error prevention

· show proactive approach to the customer’s needs for information

· see and handling complaints as a second chance for customer win back

· Compile invoices, follow up on payments, compilation of quotes, track delivery dates

· Ensure professional communication with customers, suppliers and regional field-sales agents regarding technical matters/issues

· Act as competent contact person for the customers in all services process- and product issues as well as operational contact person for the Regional Sales Representatives and show active manner to support the field sales agents

· Deliver best in class customer support for technical issues as well as troubleshooting

· Cross referencing of articles.

· Handle Lead generation via Telephone and fix appointments for sales. Update Lead generation software.

Requirements and personnel Qualifications:

· Diploma / BE in mechanical, production, automobile stream

· 2-4 years functional experience in customer care service/ sales back office and professional customer communication, cutting tools industry background preferred

· Good knowledge of ERP systems, especially with SAP/R3 SD modules -.others, like “MM” would be an advantage

· Good knowledge of MS Office

· Language skills: fluent English skills (oral and written) are required.

· Motivated and energetic personality, reliable professional cooperation skills towards internal and external customers

· Enthusiasm in working with people, sophisticated motivation skills in order to achieve the greatest success for the company