infrastructure engineer cross functional services

Scope and resolve complex issues with onboarding, deployment and configuration of products Advise and educate customers on the features and capabilities of our products Interpret and analyze log data to troubleshoot issues Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues Develop, document, and implement run books for training, process standardization, and guidance on how to troubleshoot effectively Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure Perform activities necessary to quickly mitigate outages and service interruptions in the customer s environment by recommending and implementing workarounds Maintain current knowledge and understanding of product roadmaps and emerging technologies Investigate and communicate incident root cause to customers Participate in an on-call rotation when requiredRequired Experience Minimum 3 years experience in Network Security Engineering or consulting, and or Systems Administration with focus on security this should include experience with endpoint security, server security and threat analytics Minimum 1 years customer facing support experience Minimum 3 years of Windows Server, Windows Client, Active Directory and or Azure Active Directory administration Minimum 1 years of cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments Experience supporting large and complex geographically distributed enterprise environments with users

Job Segment: System Administrator, Consulting, Engineer, Technology, Engineering