India Market Unit Banking Ops Senior Manager

About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations Services and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com Program Lead Solution Architect FS Work Location Mumbai Years of experience 15 years Level Sr Manager Key Responsibilities Manage service delivery operations in line with the contracted SLAs and KPIs Manage a team of Technical Leads and third party vendor resources for seamless service delivery Transitions Scale up quickly to understand customer business and support model Provide technical support to client and team assisting with systems integrations Manage ticketed query system and ensure comprehensive database of queries and resolutions is kept up to date Maintain and update technical documents SOPS s for service request and procedures Manage coordination at a local level and be available 7x24 Key Program Skills Must haves for Operations Experience with Banking Operations IT Service Delivery Possess specialist knowledge of Banking and core banking finacle Experience in leading automation agenda to ensure productivity gains Risk management Client escalation management Client status reporting Be able to infer system anamolies through alerts originating from monitoring tools Managing project financials focusing on building cost efficiencies and sustaining profitability margins Customer and Team Management Good to have Skills Experience on Splunk Dynatrace and OPSView monitoring tools is desired Eagerness to learn new technologies Always grasp the urgency and act with urgency Professional Attributes Excellent communication skills and ability to work with client CxOs IT heads Principal Architects Ability to align organization on complex technical decisions Active coach and mentor whose goal is to grow and maximize the team s potential High energy and passionate individual who inspires teammates to reach their maximum potential Embraces a culture of trust and complete transparency Promotes free thought is energized by ideas from others in team Takes ownership of problems through resolution Knowledge and skill requirements Selfmotivated individual with highest levels of professionalism 15 years of experience in banking industry FS clients in India Demonstrated experience in relationship building networking skills What s instore for you Learn and grow continuously Build new skills grow existing skills develop new areas of expertise within functional technical or industry areas of the business with Accenture s unmatched 24 7 expertcurated learning boards webinars and classroomstyle training programs Innovate Get access to resources that will allow you to leverage the latest technologies and bring innovation to life with the world s most recognizable companies Thrive and advance Grow your career as far as your ambitions take you Truly human Bring your whole self to a company that aims to be the most diverse in the world and delivers realtime performance feedback based on your strengths not stats