Inbound Sales Manager

We are seeking an experienced Inbound Sales Manager to join our team at Jungle Camps India. This role is crucial in driving sales and revenue growth by managing inbound inquiries, building strong relationship with tour operators, and ensuring exceptional guest experiences. Prior experience in wildlife lodge or boutique lodge sales is required.

Key Responsibilities:

Inbound Sales Management:
• Handle and respond to inbound sales inquiries promptly and professionally.
• Understand the unique features and offerings of the our lodges and effectively communicate them to potential guests.
• Tailor sales proposals to meet the needs and preferences of individual clients.

Client Relationship Management:
• Develop and nurture strong relationships with clients, tour operators, and travel agencies.
• Provide personalized service, addressing client inquiries, concerns, and special requests.
• Maintain a client database and stay in regular contact to encourage repeat visits.

Revenue Generation:
• Achieve and exceed sales targets by converting inquiries into bookings.
• Monitor pricing and promotional strategies to maximize revenue.
• Upsell additional services, packages, and amenities to enhance guest experiences.

Collaboration:
• Coordinate with the reservations and operations teams to ensure seamless guest arrivals and departures.
• Collaborate with marketing teams to implement effective strategies for promoting the lodge.
• Attend trade shows, industry events, and networking opportunities to expand sales channels.

Guest Satisfaction:
• Ensure guests have a smooth and memorable booking experience.
• Gather feedback from guests and use it to enhance services and offerings.
• Handle guest complaints and concerns with professionalism and resolution.

Qualifications:
• Bachelor's degree in Hospitality, Business, or a related field.
• Proven experience in sales, preferably in the hospitality or travel industry.
• Strong communication and interpersonal skills.
• Knowledge of the local and international travel market.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.
• Willingness to work flexible hours, including weekends and holidays.
• Passion for wildlife and nature conservation is a plus.

Benefits:
• Competitive salary with performance-based bonuses.
• Training and professional development opportunities